I’m a bilingual, AI-savvy Tech Analyst II with a strong foundation in troubleshooting, process improvement, and client support across HR, retail, and marketing environments. At ADP, I’ve led efforts to resolve complex software issues, build internal training resources, and improve service efficiency through data-driven insights. I’ve partnered with marketing and service teams to boost client engagement using tools like Salesforce and Tableau, and I spearheaded a cross-functional initiative that streamlined workflows and strengthened collaboration. I’m passionate about using emerging technologies, especially AI, to drive smarter, faster decisions.
Whether I’m analyzing service trends, mentoring new hires, or supporting campaign execution, I bring a people-first, solutions-oriented mindset to every challenge.
ADP (2020— present) | Tech Support Analyst II |
Family Dollar Corporate (2019—2020) | Support Service Associate |
PDI Marketing (2018—2019) | Service Desk Technician |
American University | Business Administration with a concentration in Information Systems |
John Dewey College | Computer Science Technical Degree |
Coursera | Linkedin Learning | Google Analytics Cert |
Data Analysis | Email Marketing |
Google Analytics | Content Development |
Project Management | Tech Support |
Salesforce | Tableau |
Power BI | Photoshop |
GA, GSC & GTM | Google Business Suite |