01

Introduction

Hi, I’m Armando Sanchez, a bilingual data and marketing professional with a passion for building smarter, more human-centered systems.

02

Experience

I’m a bilingual, AI-savvy Tech Analyst II with a strong foundation in troubleshooting, process improvement, and client support across HR, retail, and marketing environments. At ADP, I’ve led efforts to resolve complex software issues, build internal training resources, and improve service efficiency through data-driven insights. I’ve partnered with marketing and service teams to boost client engagement using tools like Salesforce and Tableau, and I spearheaded a cross-functional initiative that streamlined workflows and strengthened collaboration. I’m passionate about using emerging technologies, especially AI, to drive smarter, faster decisions.

Whether I’m analyzing service trends, mentoring new hires, or supporting campaign execution, I bring a people-first, solutions-oriented mindset to every challenge.

Here’s a quick look at what I’ve done and where I’ve made an impact.

My work experience

ADP (2020— present)

Tech Support Analyst II

Family Dollar Corporate (2019—2020)

Support Service Associate

PDI Marketing (2018—2019)

Service Desk Technician

My education

American University

Business Administration with a concentration in Information Systems

John Dewey College

Computer Science Technical Degree

Coursera | Linkedin Learning

Google Analytics Cert

Skills

Data Analysis

Email Marketing

Google Analytics

Content Development

Project Management

Tech Support

Platforms & Software

Salesforce

Tableau

Power BI

Photoshop

GA, GSC & GTM

Google Business Suite

Armando Sanchez

Alexandria, VA | (757) 472-5505 | armando.jsanchez.25@gmail.com

© Armando Sanchez, 2025